Alex ChristensenGoogle Analytics: 20/20 visionIt’s kinda a big deal. One of the most widely used website analytics services has taken a giant leap forward in the evolution of its…Jan 29, 2021Jan 29, 2021
Alex ChristensenWhistleblow your own wayGive feedback on care (GFC) continues to bring in strong numbers of submissions on a monthly basis, remaining as the top channel for users…Dec 11, 2020Dec 11, 2020
Alex ChristensenGFC: My charts will go onHey all you cool cats and kittens! After 9 glorious months of research, development and insights in its public beta phase, Give feedback…Oct 15, 2020Oct 15, 2020
Alex ChristensenIt looks like there aren’t any great matches for your searchEach submissions provided through ‘Give feedback on care’ (GFC) is linked directly to a specific service. The quality of the search…Sep 29, 2020Sep 29, 2020
Alex ChristensenWhere do they come from? Where do they go?As we look to increase our digital take-up, our understanding of Findability of the service becomes ever more important. Are users able to…Sep 2, 2020Sep 2, 2020
Alex ChristensenNo A/B Test for the WickedThe ‘Give feedback on care’ (GFC) participated in a team based A/B workshop, where we collaborated on potential solutions to address key…Aug 17, 2020Aug 17, 2020
Alex ChristensenNo campaign, No GFC gainThe CQC public engagement team launched the ‘Because we all care’ on the 9th July 2020 campaign in conjunction with Healthwatch England…Aug 10, 2020Aug 10, 2020
Alex ChristensenBut I still haven’t found what I’m looking for…All feedback provided through ‘Give feedback on care’ (GFC) is specific to a particular service. The first step to the form asks users to…Jul 28, 2020Jul 28, 2020
Alex ChristensenDoes our data ‘spark joy’?‘Give feedback on care’ (GFC) uses a number of tools to analyse its performance, observe user behaviour, and provide insights. Therefore…Jul 15, 2020Jul 15, 2020
Alex ChristensenYou’re simply A(/B) test, better than all the tests?One of the key drop off points in the Give feedback on care (GFC) journey is on the ‘Give your feedback’ page. This is the main section…Jul 2, 20201Jul 2, 20201
